Terms & conditions of buying

Returns Policy

Of course we hope you love your Sessions Spa purchase but if for any reason you are not happy with your order then please get in touch and let us know within 14 days of receiving your order. We don't offer exchanges or refunds on gift voucher purchases.

Terms of service

The website, found under the URL www.sessionsspa.co.uk, is operated by Sessions Spa and references to “we”, “us” and “our” shall be deemed to be references to Sessions Spa. References to “you” and “your” shall be deemed to be references to person placing an order via this website.

Your contract for purchases made through www.sessionsspa.co.uk is with Sessions Spa and you undertake that all goods ordered by you are for your own private and domestic use only and are not for resale. You warrant that all details you provide to www.sessionsspa.co.uk for the purpose of ordering or purchasing goods are true, accurate, current and complete in all respects; and that the credit or debit card you are using is your own and that there are sufficient funds in your account to cover payment of the product(s) ordered. You agree that e-mail can be used as a method of communicating with you. During the order process, you must enter a valid e-mail address and telephone number. You are responsible for all actions taken under your details. It is a crime to use a false name or a known invalid credit card to order. Anyone caught wilfully entering an erroneous or fictitious order will have their details passed onto the Police. 

Full payment is required up front on all online orders.

Gift vouchers are only valid until the expiry date stated on your voucher. Please be aware of this when purchasing. Gift vouchers are redeemable against any of our products or services including purchases within our in-store Boutique. Gift vouchers can not be exchanged for cash or any other alternative. Please ensure that you bring your redeemable gift voucher with you to present on arrival. Sessions Spa gift vouchers cannot be used to buy another gift voucher. Sessions Spa will not accept responsibility for lost, stolen or damaged gift vouchers. Please treat gift vouchers as cash. 

To book a salon appointment or spa package / treatment, or to find out about special offers, please call Sessions Spa on 01482 873000.

Privacy policy

Sessions Spa is committed to safeguarding the privacy of our website users while providing the highest possible quality of service. We will only use the information that we collect about you lawfully (in accordance with the Data Protection Act 1998). Under the terms of the Data Protection legislation, we are required to explain to you how we will treat any personal and/or private data which we collect from you. By using and/or registering on this site or contacting us by email or through this site, you consent to the collection, use and transfer of your information under the terms of this privacy statement.

"Personal data" is information about you from which we can identify you (either on its own, or by piecing it together with other information.) The types of personal data we collect about you may include the following: Title, name, postal address, email address, telephone number. We may use your data to provide you with information, competitions, offers, products, services or experiences via email. 

We warrant that we will not disclose your information or personal details to any other third party without your approval other than is set out elsewhere in this privacy statement. We will not send you any irrelevant email content. We will seek to act in the best interest of our customers, and will not abuse our position of data controller for any commercial gain.